Support

Need a hand?

Palmr is a one-person studio in New Zealand, so your email reaches the person who wrote the app. Bugs, feature requests, refunds, or just telling us something is confusing — all welcome.

Email PalmrStudios@gmail.com Usually replies within 2 business days Based in New Zealand

Get in touch

Email PalmrStudios@gmail.com and you'll get a reply from a human, usually within two business days.

To help us help you faster, include the app name, your device and iOS or Android version, and what you expected to happen versus what actually did. A screenshot is worth a lot.

Subscriptions

BB5, Lift Logic, and Plainly are free to use, with an optional premium tier. Earnt requires a paid subscription — there is no free tier. Subscriptions are billed by Apple or Google — not by us directly — which means a few things are handled in your store account rather than in the app.

I paid, but the app says I'm on the free plan

Open the app's settings and tap Restore purchases. This re-checks your Apple ID or Google account and re-applies anything you've already bought. It's the fix for a new phone, a reinstall, or a purchase that didn't register the first time.

If that doesn't do it, make sure you're signed in with the same store account you originally purchased with, then email us and we'll sort it out.

Cancelling a subscription

Subscriptions renew automatically until cancelled. We can't cancel one on your behalf — the store owns the billing relationship — but it takes about thirty seconds:

  • iPhone or iPad: Settings → tap your name → Subscriptions → select the app → Cancel Subscription.
  • Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → select the app → Cancel.

Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep premium access until the end of the period you've already paid for, and cancelling during a free trial means you're never charged at all.

Refunds

Refunds are issued by Apple and Google under their own policies, so they're requested directly rather than through us — Apple at reportaproblem.apple.com, Google through the Play Store order history. If something in one of our apps genuinely didn't work as described, tell us anyway. We'd like to know, and we're happy to back up your request.

Your data

Palmr apps are built local-first: what you record lives on your device, not on our servers. That has two practical consequences worth knowing.

  • Deleting an app deletes its data. There's no cloud copy for us to restore from. If you're switching phones or clearing space, export first.
  • Exporting. Lift Logic can export your full training history as a single file from Settings — this is a premium feature. Other apps offer export where it makes sense for the data they hold.

Each app also has a full in-app reset that permanently wipes its local data. For privacy or data requests, email us — under the New Zealand Privacy Act 2020 you can ask what we hold, and because we hold very little, most requests are quick to answer. The full detail is in our Privacy Policy.

Reporting a bug or asking for a feature

Both go to the same inbox, and both genuinely get read. A small studio changes direction quickly — a good few features in these apps exist because one person emailed and asked.

For a bug, the most useful things you can send are the steps that trigger it, whether it happens every time, and your app version (shown at the bottom of Settings).